Terms of service

These terms are between RentnRide, the platform, and the rental company that opens an account on it. Throughout this page, "you" means that rental company.

They are NOT an agreement between RentnRide and a person who rents a vehicle. If you are a renter, your agreement is the one you made with the rental company at its counter — on paper, verbally, or however that company does it. We are not a party to it and we do not set its conditions.

RentnRide processes no payments and stores no card data. There is no payment gateway anywhere on the rental path.

Cash, bKash, Nagad and card appear in this product only as LEDGER ENTRIES — a line a staff member writes down after money has already changed hands somewhere else, with an optional reference they type in themselves. A deposit recorded here is money your counter is holding, not money we are holding. Refunds are entries too: recording one moves no money, and someone at the counter still has to hand it back.

What you owe US for the subscription is a separate matter, dealt with in section 6.

These are the conditions of running a rental business on this platform. They are specific to this trade rather than the generic list, because the generic list has never stopped anything that actually goes wrong at a rental counter.

• Hold a valid trade licence for the rental business you run here, and keep it valid.
• Do not list a vehicle for rent without valid registration, a valid fitness certificate, a valid tax token and valid insurance for it.
• Do not upload a photograph of a renter identity document or driving licence without that renter knowing and agreeing. You are the controller of that data and the consent is yours to obtain.
• Do not use the barred-customer features unlawfully or to discriminate. A bar must rest on something that actually happened with that customer — not on where they are from, what they look like, what they believe, or who they are.
• Do not edit bookings out of band, through any route other than the app, to work around the check that stops one vehicle being promised to two people. That check is the one guarantee this product makes about your calendar and defeating it corrupts your own records first.
• Give each staff member their own account and their own PIN. Sharing one account destroys the audit trail that protects you in a dispute with your own staff.
• Use the account for your own rental business. Do not resell access, and do not open one company account to run several unrelated businesses through it.

We may suspend an account immediately, without the notice period in section 7, where continuing would break the law or put another company data at risk. Everything else gets notice and a chance to put it right.

You are the controller of your renters personal data and we are your processor. The privacy policy sets out what that means in practice and how a request from a renter is handled.

Because you are the controller, having a lawful basis for what your counter collects — and telling your renters what happens to it — is your responsibility, not ours. We will not use your renters data for anything except running the service for you, and we will not sell it, share it for advertising, or use it to build anything else.

A new company account gets a thirty-day trial at no charge, with no card details taken to start it. After the trial the service is charged monthly in advance at the rate agreed when you signed up.

If an invoice is not settled there is a fourteen-day grace period during which nothing changes. After that the account goes READ-ONLY: your records stay exactly where they are and stay readable and exportable, but new bookings, handovers and payment entries stop until the account is settled. Nothing is deleted for non-payment.

We will give thirty days notice before any change to the fees. If a new rate is not acceptable you may end the agreement within that notice period without penalty.

Either side may end this agreement by giving thirty days notice. You do not have to give a reason, and neither do we.

After termination you have a THIRTY-DAY WINDOW to export your data in open formats that another system can read. That window exists so that leaving is a decision you can actually carry out; a platform that makes your own records hard to take with you has locked you in whatever its terms say.

When the export window closes, the account and its data are deleted in the way the account deletion page describes, under section 16 of the Personal Data Protection Act 2023 — with the one carve-out named in the privacy policy: financial records stay for as long as you must keep business records under Bangladeshi tax law, because deleting them would put you in breach of your own obligations rather than protect anybody.

This agreement is governed by the laws of Bangladesh.

A dispute that the two of us cannot settle by talking is referred to arbitration in Dhaka under the Arbitration Act 2001, before a single arbitrator, conducted in Bangla or English as the parties agree. Anything that arbitration cannot deal with goes to the courts of Bangladesh.

Talking first is not a formality here. Most of what goes wrong on a rental platform is a record that does not match what somebody remembers, and that is usually resolved by looking at the audit log together.

We will give thirty days notice through the console before a material change takes effect. Continuing to use the service after that date is acceptance of the new terms; if they are not acceptable, you may end the agreement within the notice period without penalty. The two dates at the top of this page are the record of when it last changed.