The same bike, promised to two customers, by two of your own staff

Ten things it actually does

Every line below is something the software does today, not a roadmap. What it does not do is written further down this page, in the same size type.

1. 1One place decides whether a bike is free

   A new booking, an extension, a swap, a maintenance block, a bulk import — every one of them asks the same piece of code, and it answers for the dates and for the vehicle’s status together. There is no second opinion to disagree with. The product this replaces had grown three different answers to that one question, which is exactly how a bike gets promised twice.

2. 2Walk-in to keys on one screen, and it survives the line dropping

   Phone number, vehicle, a duration chip, অগ্রিম and জামানত: one screen, priced on the handset with no round trip before you submit. If the signal dies mid-হস্তান্তর the work queues on the device in order and goes up when the bars come back. Two taps on 2G never make two bookings — every write carries an id, and a repeat returns the same answer instead of a second row.

3. 3জামানত is never counted as rent

   বকেয়া is the ভাড়া plus accepted fees, minus what has been paid, plus refunds — and the deposit is left out by construction, not by anyone remembering. That one subtraction is the arithmetic a paper খাতা gets wrong most weeks, and it is never wrong in a small way: it is a whole জামানত, in somebody’s favour.

4. 4Overdue is worked out every five minutes

   A booking that has passed its return time moves itself onto the overdue list — you do not go looking for it. One tap opens WhatsApp with the customer’s name, the vehicle and how late it already is written out, in Bangla or English. You read it, you send it, and nobody is billed for a message.

5. 5হস্তান্তর with photos, both ends

   Odometer, fuel, helmet and papers, and the scratches that were already there — captured going out and again coming back. Photos are squeezed to 200 KB or less on the phone before they leave it, because a 4 MB picture does not upload from a footpath on 2G. When there is an argument three weeks later, the pictures carry their times.

6. 6এনআইডি handled the way the law expects

   The এনআইডি number is never written to the database as text. Only a keyed hash of it is kept — enough to recognise a repeat customer or one you have blacklisted, and not enough to read the number back out. The photo of the document is deleted when the booking closes unless that customer is blacklisted, and হস্তান্তর photos go the same way once the dispute window has passed.

7. 7Papers at a checkpoint, from the sticker on the bike

   A QR sticker on the vehicle opens one page: রেজিস্ট্রেশন, ফিটনেস, ট্যাক্স টোকেন and ইন্স্যুরেন্স validity for that vehicle and nothing else. No login, no customer detail, no rates. A sergeant reads it in ten seconds and your rider is not phoning you from the roadside.

8. 8The 5 a.m. Telegram digest

   One message before you lift the shutter: what came in yesterday, what is still বকেয়া, which vehicles are due back today, and which papers stop being valid inside fourteen days. If there is nothing to say, nothing is sent. It goes to your own Telegram, not to a shared inbox somebody else reads.

9. 9Your own customer page

   Your vehicles get a page at yourname.rentnride.app with your photos, your ভাড়া and your area. Put the link on Facebook; a customer taps a bike and WhatsApp opens with the vehicle and the dates already typed in. You answer from the same phone you already answer on.

10. 10Bangla and English on every screen, and Bangla digits

    Both languages exist from the first screen — chosen per company, overridable per staff member — not a translation bolted on afterwards. The person who wants Bangla numerals sees ৳১,২০০ and the person who does not sees ৳1,200, and every time on every screen is Asia/Dhaka, resolved in one module.